Lixil Plumber First - Privacy Policy
GROHE and American Standard - part of Lixil India has developed the Lixil Plumber First mobile application as a free app for its associated Plumbers. This service is provided by GROHE and American Standard - part of Lixil India at no cost and is intended for use as-is.
This Privacy Policy informs users about the collection, use, and disclosure of personal information when using our service. If you choose to use the Lixil Plumber First app, you agree to the collection and use of information in accordance with this policy. The personal information collected will be used to provide and improve the service. GROHE and American Standard - part of Lixil India will not share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy are consistent with those in the Lixil Plumber First Terms and Conditions, unless otherwise specified in this Privacy Policy.
Information Collection and Use
To enhance your experience while using the Lixil Plumber First app, we may ask you to provide certain personally identifiable information, such as your name, shop name, contact number, city, and email address. The information you provide will be retained by GROHE and American Standard - part of Lixil India and used as described in this policy.
Additionally, the app may use third-party services that could collect information to identify you.
- Link to the privacy policy of third-party service providers used by the app:
Log Data
We would like to inform you that when you use the Lixil Plumber First app, in the case of an error, we collect data and information on your device through third-party products, referred to as Log Data. This Log Data may include your device's Internet Protocol (IP) address, device name, operating system version, the configuration of the app when using our service, the time and date of your use of the service, and other statistics.
Cookies
Cookies are small files with data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and stored in your device's memory. While the Lixil Plumber First app does not explicitly use cookies, third-party services integrated with the app may use cookies to collect information and improve their services. You have the option to accept or refuse these cookies and be notified when a cookie is being sent to your device. However, if you refuse cookies, you may not be able to use certain parts of this service.
Service Providers
GROHE and American Standard - part of Lixil India may employ third-party companies and individuals for various purposes, including:
- To facilitate the Lixil Plumber First app service
- To provide the service on our behalf
- To perform service-related services
- To assist us in analysing how our service is used
Security
We value your trust in providing us with your personal information, so we strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Links to Other Sites
The Lixil Plumber First app may contain links to other websites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by GROHE and American Standard - part of Lixil India. We strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
The Lixil Plumber First app does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take the necessary actions.
Changes to This Privacy Policy
GROHE and American Standard - part of Lixil India may update this Privacy Policy periodically. Therefore, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of DD/MM/2025.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please feel free to contact us at: plumbersupport@lixil.com